Choosing a home health care service that fits your needs requires a clear understanding of your expectations and perhaps some research or comparison shopping on your part. Unfortunately, many people are faced with these decisions in the midst of a crisis. Many companies provide services that look and sound similar, but are not.
Things to Consider
Was the phone answered or was it an automatic answering service
How were you treated when you called – courteously, helpfully, did the agency take time to listen to you?
Did the agency offer to send you a brochure or more information?
Could the agency help you right away?
Were your questions answered – did you feel rushed?
Does the agency have nursing supervision and an 'on call' system - is it local and is it 24 hrs/day?
Is the agency willing to discuss rates and explain what the costs are?
Quality Care
Quality heath care entails going the extra mile. At Robertson Brown Health Services this concept is demonstrated in many ways. Weekly or semi-monthly visits by our supervisors to our clients are a value-added service. Close communication with family and clients and our care providers ensures our clients that RBHS is a service that is responsive to their needs. Many clients receive daily assessment from their nursing supervisor. The nurse perform assessment and the clients' needs during the careplan. Many clients recieve daily communication from their nursing supervisor. Another value-added component is a personalized care plan that is dynamic and flexible. The nurse performs an assessment and the clients needs define the care plan. A log book is kept in the home or room containing narrative notes of our visits so that families have a good idea of what is happening with their loved one. RBHS provides truly quality care - personalized professional care that is unique for every client.
Many clients receive daily communication from their nursing supervisor.
You can ensure that you get the services you want when you pay for private home health care.
At Robertson Brown we meet your needs and exceed your expectations!
